E-PAYMENT SYSTEM AND SERVICE DELIVERY IN AKWA IBOM STATE COLLEGE OF EDUCATION
DOI:
https://doi.org/10.60787/aasd.vol3no1.84Keywords:
E-payment, E-service, service delivery, students’ satisfaction, staff satisfactionAbstract
E-services have gain tremendous influence in the public service with the advent of Information and Communication Technology (ICT). In recent times, the use of E-services packages such as E-payment seems to have made service delivery in institutions of higher learning in Nigeria very interesting, efficient and motivating. The study specifically examined the relationship between E-payment and service delivery in College of Education, Akwa Ibom State. A cross -sectional survey of staff and students of the college was used with the random selection of 300 students and members of staff across different departments and units of the college. The information obtained from both staff and students were analysed using descriptive and inferential statistics. From the analysis, it has been established that, there is a positive and significant relationship between computer literacy, internet accessibility, ICT infrastructure and service delivery. In view of the findings, it is concluded that there is a significant relationship between E-payment and service delivery either from the perspective of students or staff. Consequently, the study recommends among others that, continuous training for staff and students on computer literacy should be made compulsory to ensure proficiency in service delivery. The school authority should go into partnership with internet service providers to as to ensure uninterrupted connectivity and access to internet service.
Downloads
References
Adeyemi, A. O., & Olalekan, M. (2021). The Role of ICT in Enhancing Service Delivery in Nigerian Higher Education. Journal of
Education and Practice, 12(6), 54-65.
Atairet, A. C. (2022). Innovative administration and service delivery for sustainable civil service in Nigeria. AKSU Journal of Management Sciences, 7(1 & 2), 196-211.
Atairet, A. C. (2023). An assessment of the administrative ethics and sustainable service delivery in Akwa Ibom State civil service, Nigeria. Association of Public Administrators’ Journal. 2(1), 180-188.
Atairet, A. C., Okeke, A. O., & Ngonso, B. F. (2024). E-administration and organisational communication for service delivery in Nigerian civil service: An appraisal. International Journal of African Language and Media Studies, 4(1), 67-78.
Ayoade, O. B. (2019). Effect of E-Governance Usage on Service Delivery in Tertiary Institutions in Oyo Township of Southwest Nigeria. African Journal of Management Information System,1(3), 37 – 56.
Bahinting, M. A. P. Ardiente, M. P., Endona, J. E., Herapat, M. A. A., Lambo, D. C., Librea, H. J. A., Librando, M. C. Y., Libron, J. B. B., Petaluna, M. J., Ygot, G. C., Taneo, J.D., Cabello, C. A., Minyamin, A. V. (2023). Stronger than the Internet Connectivity: A Phenomenology. Psychology of Education.
Demuyakor, J. (2020). Coronavirus (COVID-19) and online learning in higher institutions of education: A survey of the perceptions of Ghanaian international students in China. Online Journal of Communication and Media Technologies, 10(3), e202018.
Eneanya, A. N. (2021) "Promoting Good Governance Using ICTs in Nigeria," African Social Science Review, 1(1), Article 4. 26-37.
Hamidu, M. (2025). Evaluating the role of ICT inenhancing service delivery in tertiary institutions in Nigeria. International
Journal of African Innovation and Multi-disciplinary Research, 7(2), 236-245.
Hampton, K., Fernandez, L., Robertson, C., & Bauer, J. M. (2020). Repercussions of poor broadband connectivity for students in rural and small-town Michigan. In TPRC48: The 48th Research Conference on Communication, Information and Internet Policy.
Ibanga, S. E., Atairet, A. C., & Atakpa, O. E.(2024). Fourth industrial revolution technologies and service delivery in Akwa Ibom State University, Nigeria. AKSU Journal of Administration and Corporate Governance, 4(1), 176-185.
Ifediba, E., Vitalis, E., & Nwangene, O. (2021). Digital marketing and the Nigeria economy. Innovative Journal of Research in Marketing and Customer Success, 1(5), 1-10.
Ijoma , M. A., Onuora, J. K. & Sunday, D. (2024). The Impact of E-Governance on Employee Productivity: A Study of Ministries, Departments, and Agencies (MDA) in Anambra State. IARD International Journal of Economics and Business Management, 10(4), 83-94.
Joshua, G., Jongur, U. D., Kadafa, J. & Sunday, N. J. (2024). The role of e-governance on administrative efficiency in Adamawa
State University, Mubi. ADSU International Journal of Applied Economics, Finance and Management, 9(1), 424-445.
Kingsley, O., Onyinyechi, U. P., Atsenokhai, B., & Patani, S. J. (2022). Electronic administration on service delivery. International Journal of Marketing, Management and Research, 8(2), 73-82.
Nasir, M. B. & Bizi, U. B. (2021). Students’ Satisfaction with the Availability of Electronic Resources in Nigerian Colleges of Education. Jewel Journal of Librarianship, 16(4), 15-23.
Nwanisobi, B. C. & Christopher, I. C. (2020). E-governance and service delivery in Independent National Electoral Commission (INEC), Abuja. International Journal of Recent Research in Commerce Economics and Management (IJRRCEM), 7(2), 51-65.
Nwozor, A., Ake, M., Oluwakemi, O.J., & Tijesunimi, A/ R. (2022). Digital Transformation and the Fight against Corruption in Nigeria’s Public Sector. PERSPEKTIF, 11(3): 850-858.
Nyadzi, R. (2023, May 2). 22 Advantages of digital technology. CEGAST ACADEMY. https://www.cegastacademy.com/2022/08/2.
Ochai, D. P., Akpakwu, F. O, & Atama, F. O.(2025). Service Delivery in Tertiary Institutions in Nigeria: Problems and Way Forward. Best Journal of Innovation in Science, Research and Development, 4(3), 63-73.
Okolie, U. C., & Ojomo, A. H. (2022). E-commerce in Nigeria: Benefits and challenges. Humanities and Social Sciences: Latvia, 28(2), 69-90.
Otu, J. A. (2022). Educational E-services and student satisfaction in Nigerian public universities. Journal of Public Administration, Finance and Law, 26, 279-297.
Reeves, B., & Nass, C. I. (1996). The media equation: How people treat computers, television, and new media like real people and places. Center for the Study of Language and Information; Cambridge, University Press.
Salancik, G. R., & Pfeffer, J. (1978). “A Social Information Processing Approach to Job Attitudes and Tasl Design”Administrative Science Quarterly, 23(2), 224-253.
Tom, E. J., Akpan, U. S., & Bassey, E. I. (2024).E-Governance and Service Delivery in Akwa Ibom State Civil Service. International Journal of Scientific and Management Research, 7(11), 139-154.
Toquero, C. M. (2020). Challenges and opportunities for higher education amid the COVID-19 pandemic: The Philippine context. Pedagogical Research, 5(4). 79-85.
Udegbunam, I. P., Igbokwe-Ibeto, C. J. & Nwafo, C. C. (2023). Challenges and opportunities in implementing digital transformation in Nigerian public service. Journal of the Management Sciences, 60 (3), 296-309.
Udofa, S. I. (2023). Electronic administration and service delivery in Akwa Ibom State Ministry of Justice, Nigeria. AKSU Journal of Social Sciences (AKSUJOSS), 3(2), 86-100.
Williams, E. M. & Atairet, A. C. (2025). Digitalization and administrative service delivery in Akwa Ibom State College of Education, Akwa Ibom State, Nigeria. Direct Research Journal of Management and Strategic Studies, 6(1), 1-10.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 AKSU Annals of Sustainable Development
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Manuscript content on this site is licensed under Creative Commons Licenses. Authors wishing to include figures, tables, or text passages that have already been published elsewhere are required to obtain permission from the copyright owner(s) for both the print and online format and to include evidence that such permission has been granted when submitting their papers. Any material received without such evidence will be assumed to originate from the authors.
ICIDR Publishing House